Privacy Policy:
https://myhighpressureair.com/shipping-returns/
*ALL GUN & AMMO SALES ARE FINAL*
You must be 18 years old to purchase on our on-line store. (Must be 21 for certain products).
You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun or optics products and that there are no other reasons that you cannot legally purchase or possess the product.
We do not ship to PO boxes.
Fulfillment
Our goal is to fulfill your order as fast as possible. Below are our minimum expectations for orders. Fulfillment is everything up until the label is put on the box and the carrier picks it up.
In-Stock Accessories - 1-2 business day
In-Stock Guns (no services) - 1-2 business days
Guns with services (scope mounting/sight-in/tuning) - 4-6 business days
Guns with custom work (hydro-dip/cerakote) - 4-6 weeks from when we have the gun in stock.
We almost always are faster than these times, but sometimes we get big shipments of guns and quality is our number one priority. Please be patient with us!
If you want your shipments protected from shipping damage or theft you must choose Route Shipping Insurance. High Pressure Pneunmatics does not insure shipments otherwise, so any damage or theft of your shipment is not covered with out the customer choosing Route Shipping Insurance.
Business hours are Tuesday/Friday 2-8pm, Wednesday/Thursday 9-4 Our fulfillment and shipping departments are closed Saturday & Sunday.
High Pressure Pneumatics Return Policy
*ALL AIRGUN SALES ARE FINAL*
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible.
Airguns: All warranty services are conducted by the Manufacturer/Distributor. High Pressure Pneumatics will do everything we can do to help resolve any issues.
20% re-stocking fee for all products returned and returns are to be authorized by High Pressure Pneumatics
High Pressure Pneumatics will closely inspect any defective guns that are returned. In the case of customer tampering, incorrect tuning or use we reserve the right to withhold a percentage of the refund .
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee. This amount may be higher upon evaluation of the situation.
Airgun Warranty Policy:
Most manufacturers do have at least a 1 year warranty on their airguns.
Please remember that PCP airguns are highly technical products with many moving parts, seals, etc. that will need maintenance over time. There are certain o-rings and parts that are not covered under warranty, but considered routine maintenance (breech o-rings for example).
Due to the complexity of these products there are many times that incorrect use can cause issues. These type of issues can be evaluated and would not be covered under warranty (installing aftermarket power kit parts for example or incorrect tuning).
*Defectiveness includes leaking guns, physical damage, misfiring, non-functioning and abnormal performance. What is defective may be up to interpretation. High Pressure Pneumatics reserves the right to determine if a product is truly defective before issuing a refund.
Accuracy: No airgun manufacturers that we sell have accuracy guarantees.
*PayPal has stopped refunding processing fees to customers (11/20/2019).
Optics:
All optic warranty related issues will be worked with the manufacturer directly. Almost all the optics we sell have a limited lifetime warranty. We have a 15-day return policy and any refunds will be issued in the form of store credit.
Restocking Fee: Items that are returned for reasons outside of defectiveness will be subject to at least a 25% restocking fee.